Frequently Asked Questions

About Toe Socks

Will toesocks feel strange at first?

A little and then never again. Most people forget they’re even wearing them after a few steps.

Are toesocks hard to put on?

Not really. Just slip each toe into place and pull them on like regular socks. You’ll get the hang of it in seconds.

Do they help with sweaty feet?

Yes. Swifto uses moisture-wicking fibers that keep your feet cooler, drier, and fresher than standard socks — especially between the toes.

What makes them better than regular socks?

Better toe alignment, better moisture control, more foot control, better comfort. No friction, no bunching, no blisters.

Which model should I choose?

For running or intense training: choose the Lightweight Running Sock. Also suitable for daily use.

For hiking, long walks and outdoor use: go with the Merino Walking Sock. Also suitable for daily use.

For pilates, reformer, barre and yoga: try the Studio Grip Sock.

Products & Sizing

What size am I?

Please check the size guide on each product page for details. There can be minimal sizing differences per sock due to differences in material composition.

What’s the difference between Running, Everyday and Grip socks?

Running – Made with Coolmax® performance yarns for cooling, breathability and moisture management. Keeps your feet dry and helps prevent blisters, even on long runs. 

Walking – Built with Merino wool for natural temperature regulation, odor resistance and comfort. Extra cushioning makes these ideal for long walks, hikes and outdoor adventures. 

Studio Grip – A soft cotton blend with silicone grip under the sole and under each toe, made for pilates, reformer, barre and yoga.

How do I put on toe socks?

It’s easy, but takes a moment the first time:

Start by gently inserting each toe into its own sleeve.Adjust the heel and pull the sock up evenly.Smooth out the fabric so it fits snug, without twisting.

How should I wash and dry my Swifto socks?

Wash on delicate with cold water (max 30°C) and line dry out of direct sunlight. Avoid the tumble dryer (the Running sock can go on low). Do not bleach or iron. This way your socks last longer and keep their performance fit.

Returns & Exchanges

What is your return policy?

You can return your order within 30 days of delivery, no reason needed. Items must be unworn and unused, in their original packaging. Ordered a multipack? You can return individual pairs: each pair is checked on its own, and you get back the price you paid per pair. We do not offer direct exchanges. If you want another size or style, simply return your order for a refund and place a new one.

How do I start a return?

Email us at hello@swiftosocks.com with your order number to register your return. We’ll send you the return address and instructions. Pack the socks securely and include a note with your order number and your name. Use a shipping method with tracking when sending your return.

Who pays for return shipping?

Return shipping costs are at your own expense (unless the product arrived damaged or incorrect). The standard shipping costs of your original order are refunded as well.

When will I receive my refund?

Once we’ve received and checked your return, we refund the purchase amount to your original payment method, no later than 14 days after you told us you wanted to return. It may take a few more days before your bank shows the refund.

Is there warranty on your products?

Yes. All our products are covered by legal warranty. This means you’re entitled to a refund if your socks arrive damaged or don’t meet reasonable expectations.

Refunds

When will I get my money back?

Once your return reaches our warehouse, we’ll process it within 1 to 10 business days. As soon as we've assessed it, your refund will be on its way. You’ll get your money back using the same payment method you used to place the order. Depending on your bank or payment provider, it might take up to 5 business days, but usually it’s a lot quicker.

How will I be refunded?

We’ll refund you via the original payment method. Gift card? We’ll issue you a fresh one. Credit card? Straight back to your account. You’ll get a confirmation email as soon as the refund is processed.

Shipping & Delivery

How much will shipping cost?

Netherlands and Belgium: free shipping from €45, otherwise €4.25 (NL) or €5.70 (BE). Germany and France: €5.70. Other EU countries: €12.95. Outside the EU: €19.95 (import duties or VAT may apply).

How long will it take to get my package?

Orders in the Netherlands are delivered within 2–3 business days. Delivery times elsewhere vary by country.

Will I receive a notification or tracking number?

Yes. As soon as your order ships, you’ll receive an email with your tracking link.

My tracking shows ‘delivered’ but I didn’t receive my package. What should I do?

First, check with neighbors or your local pickup point. If it doesn’t show up within 2 days, contact us at hello@swiftosocks.com and we’ll sort it out.

Do you ship internationally?

Yes. We ship within the EU and to selected countries outside the EU, such as the UK, US, Canada, Switzerland and Norway. Shipping costs are shown at checkout.

Payments

Which payment methods do you accept?

 We currently accept the main Shopify payment methods in NL:

  • iDEAL
  • PayPal
  • Credit card (Visa, Mastercard, American Express)
  • Klarna (Pay later)
Are all prices including VAT?

Yes, all prices on our website are inclusive of VAT.

Other Questions

Can I buy Swifto socks in stores?

Right now we’re only available online through swiftosocks.com.

Didn’t find your answer?

We’re happy to assist you directly. Send us a message and we’ll get back to you soon.

Contact us