What is your return policy?

We only accept returns on unworn, unwashed socks in their original packaging. The packaging should not be opened.We do not offer direct exchanges. If you want another size or style, simply return your order for a refund and place a new one.

How to start a return

  • Email us at info@swifto.com with your order number to register your return.

  • We’ll send you the return instructions.

  • Make sure items are unworn, unwashed and in their original packaging.

  • Pack the socks securely and include a note with your order number and your name.

Use a shipping method with tracking when sending your return.

Refunds

  • Return shipping costs are at your own expense (unless you received a damaged or incorrect item).

  • Once your return is received and checked, we’ll process your refund within 10 business days.

Returns & Exchanges

What is your return policy?

We only accept returns on unworn, unwashed socks in their original packaging. The packaging should not be opened.

We do not offer direct exchanges. If you want another size or style, simply return your order for a refund and place a new one.
How do I start a return?
  1. Email us at info@swifto.com with your order number to register your return.
  2. We’ll send you the return instructions.
  3. Make sure items are unworn, unwashed and in their original packaging.
  4. Pack the socks securely and include a note with your order number and your name.

Use a shipping method with tracking when sending your return.

Return shipping costs are at your own expense. Please use a shipping method with tracking. Once received and checked, we’ll process your refund within 10 working days.
Who pays for return shipping?

Return shipping costs are at the customer’s expense (unless the product arrived damaged or incorrect).

Once your return is received and checked, we’ll process your refund within 10 business days.
When will I receive my refund?

 Refunds are processed within 7 working days after we’ve received and checked your return.
Is there warranty on your products?

Yes. All our products are covered by legal warranty. This means you’re entitled to a refund if your socks arrive damaged or don’t meet reasonable expectations.

Refunds

When will I get my money back?

Once your return reaches our warehouse, we’ll process it within 1 to 10 business days. As soon as we've assessed it, your refund will be on its way. You’ll get your money back using the same payment method you used to place the order. Depending on your bank or payment provider, it might take up to 5 business days, but usually it’s a lot quicker.
How will I be refunded?

We’ll refund you via the original payment method. Gift card? We’ll issue you a fresh one. Credit card? Straight back to your account. You’ll get a confirmation email as soon as the refund is processed.

Got more questions?

If you’re looking for more details, check out our FAQ section where we answer the most common questions.
Go to FAQ